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They did, but the payment didn't process due to a country restriction. The finance support informed him that they sent him a check via courier but he never received it.
When he updated the process to the finance team, he was informed they were still processing his payment and were looking for a way to deliver the payment to him and as soon as they would receive a confirmation number, they would inform him so he can track the payment.
That also didn't happen and the player haven't received anything. Delayed payment, status unknown. The payment process was delayed due to the complication with the payment method.
The player made a withdrawal request and had no other choice but to use a check as a payment method. After receiving the check with a delay, the player tried to cash it out in their bank.
However, they were informed that the check was fraudulent. The player contacted the casino and was promised they would receive the money on their Mastercard bank account but had to destroy the check first.
After doing so, the casino tried to avoid contact with the player and the player kept waiting for the money. There is no update on this suspiciously acted casino.
Player unable to withdraw winnings. Casino accused them of duplicate account and numerous bonus claims. After depositing the player realised they made a mistake when typing their email address.
They asked the casino's support for help and were promised that the representative of the casino would delete the old account.
The player opened a new account, made a deposit and claimed bonus. After losing some money, they were able to win, the wagering requirements were fulfilled so they tried to withdraw the winnings.
According to the player, the casino at first accused them of duplicate account although they promised to delete the old account and then of numerous bonus claims.
The complaint remains unresolved. No update since then. Delayed payment, likely paid. Player was double charged. The casino stated the money was refunded.
The player made a deposit and was double charged. The player was frustrated because they had to wait for a refund for several weeks.
The casino stated all funds were paid back and the player was rewarded a special bonus for the trouble.
Sin from the past. Player found in the statement section they had lost before even playing the bonus. Player received a bonus and even before starting to play he noticed in the statetemnt section that it said he had alread lost, probably due to a technical glitch.
The casino promised to look into the matter. After a player made a win it turned out he was from a country restricted to play.
Player was complaining that he kept receiving emails from casino inviting him to play and informing him about the promotions etc, so the player started to play and made some winnings.
However, when he wanted to withdraw he was informed that he couldn't do so because he had been from a country restricted to play.
The player didn't understand why he was able to make a deposit and play if he was from a restricted country. No reaction from the casino.
Insufficient evidence from casino. The customer won at the casino using a bonus code and wanted to withdraw their winnings but the casino declined this payment, stating that the customer had an account on the casino's sister site on which they had used a coupon already and that this breached their bonus terms.
When asked to provide evidence of a breach of terms, the casino didn't respond, thus this complaint is ruled for the customer.
The player complained about the non-payment of money, but as the casino explained, she was inattentive while reading the bonus terms.
Casino repeatedly tried to explain this , and the player wouldn't listen. The player wanted to withdraw his winnings that he had won with loyal points.
At first, everything went well and the Finance Department approved the withdrawal. However, the winnings have not reached the player.
The casino explained this by the fact that in the conditions it was written that the player couldn't withdraw more than if he won with loyal points.
However, for us, it is still a mystery why the player was not explained this immediately and why his winning was approved to withdraw first.
No reaction, passive regulator. The player's winnings were canceled due to the non-payment of the deposit, of which the player was not notified.
After the player made a deposit, he was credited with a bonus and he accordingly continued to play. After winning, he asked for a withdrawal.
However, the player saw that his winnings were canceled. He turned to live chat, where he was informed that his winnings were canceled due to non-payment of the deposit.
Although from the beginning he did not report this. Complaints on related Mandarin Palace Casino Same owner. This particular case was strange as there was no evidence from any side, therefore hard to decide.
The player complained he did not break any bonus rule. However, the casino's opinion was different. The casino said every no deposit bonus could be used just once per IP address.
Somehow the casino offered the same bonus for different casinos, the casino said the player used 3 times the bonus for one IP address.
The player said it was always for a different casino. The pay tables determine the best available payout rate with perfect play, which is a critical metric used to figure out how favorable a particular game is, so it's a critical measurement to know for fans of the genre.
In terms of regular table games, you'll have access to Baccarat, multiple types of blackjack and three card poker. This is a rather limited selection of the typical table games, and it's a fairly big strike against them for those who would really like to focus on roulette and craps in particular.
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We connected to their live chat service to ask a few questions before putting together this review, and we were connected quickly to a support team member who answered all of our questions without being pushy about bonuses or making a deposit.
Jumba Bet Casino has a lot to offer players, but they also have some key weaknesses that will turn off a relatively small number of players.
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Customer Service Support is solid here as well. In Summary Jumba Bet Casino has a lot to offer players, but they also have some key weaknesses that will turn off a relatively small number of players.
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